Support
A professional and well-trained team is at our customers’ disposal right from the start. This direct customer contact enables us to fulfill the needs and act on suggestions promptly.
If you have any questions about TOSCA, please call us on weekdays (Monday to Friday) between 9:00 am and 12:00 am or between 1:00 pm and 5:00 pm (CET)
on +43 (1) 263 24 09 17 or e-mail us at 
support(at)tricentis.com.
Please list the answers to the following questions that you will be asked before you call our technical support team:
- Name of your company
- Details about your operating system and software: type, service pack, version number, language and MS Office version
- Details about the TOSCA version you are using (version number)
- Further Details: When did the problem appear for the first time? Which operations did you execute before the problem occurred?
General Recommendations
Please make sure that the computer concerned is within reach when you call us. This helps us to save time and makes the fault diagnosis easier.
Please bear in mind that our support agent cannot see your computer. Therefore it is very important that you provide us with all the relevant information.
Quite often an e-mail with a detailed problem description and a screenshot is more understandable than a call.
Please note that the support provided by our company is limited to TOSCA. Questions about databases, operating systems or other software products can therefore not be answered.
Our support agent will try to analyze and solve the problem on the basis of the information you provide and will forward it to a responsible expert if necessary.
