Answers to Frequently Asked Questions
Why did you decide to cancel Accelerate San Francisco 2020?
As the coronavirus (COVID-19) situation has continued to evolve around the world, Tricentis has been actively assessing the risk and impact on a daily basis and monitoring guidance from the Centers for Disease Control and Prevention, the World Health Organization, and other public health authorities. In the end, because the health and safety of our customers, employees and partners is our highest priority, we decided to cancel this year’s in-person Accelerate San Francisco conference. Instead, we are hosting Accelerate Virtual on Wednesday, April 29.
As a registrant of Accelerate San Francisco, will I receive a refund?
Yes, all Accelerate San Francisco registrants will receive a 100% refund on their pass, training, or add-ons purchased. Refunds will be processed in the next 60 days, and new receipts will be issued via email at the time of refund.
Will Tricentis refund my airfare?
We sincerely apologize for any inconvenience the cancellation of Accelerate San Francisco 2020 may have caused.
Please note, you will be fully reimbursed for your conference pass and any training purchased. Tricentis has canceled any hotels booked through an Accelerate-hosted hotel block, and you will have no financial obligations for your lodging.
However, all attendees are solely responsible for their travel arrangements to and from the event. Tricentis will not refund the costs of airline fees.
We encourage you to reach out to your airline directly to request a refund, credit, or waive fees for your flight to San Francisco. Please reference this article around exceptions airlines are currently providing.
I booked a hotel through the Accelerate San Francisco website. What will happen to my hotel registration?
If the Tricentis events team booked your hotel for your approved nights to attend the conference then nights have been automatically canceled. You do not need to take any action. If you booked your hotel on your own, it is your responsibility to cancel.
Will Accelerate San Francisco 2020 be rescheduled to a later date?
No, Accelerate San Francisco 2020 will not be rescheduled to a later date. Instead, we are hosting Accelerate Virtual on Wednesday, April 29, 2020.
I was confirmed to speak at Accelerate San Francisco 2020. What do I do now?
As you know, Tricentis has made the decision to cancel the in-person event this year and instead host Accelerate Virtual on Wednesday, April 29, 2020.
We ask for your patience while we evaluate the number of sessions we will be able to offer for this new virtual event, and we’ll be in touch over the next few weeks with more information.
What is Tricentis’ plan for 2021?
Accelerate San Francisco will be back in Spring 2021. Sign up to receive emails about the latest Accelerate San Francisco event updates and news.
Is Partner Day also canceled?
Partner Day will no longer take place on April 28. We appreciate your patience as we evaluate how to best deliver program, enablement, and roadmap updates to our valued partners.
Who do I contact for more information?
Please contact firstname.lastname@example.org for any other questions.