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The 2026 AMS Customer Innovation Award winners are redefining quality engineering
At Tricentis Transform in Dallas, three customers took home 2026 Customer Innovation Awards for the Americas: Wolters Kluwer, the Georgia Department of Revenue, and ADP. Here’s how they scaled quality.
A highlight of Tricentis Transform in Dallas was the 2026 Customer Innovation Awards for the Americas region. These awards celebrate customers who extend quality engineering best practices across their organizations.
This year, the winners hailed from different industries, but they share a deliberate drive toward treating quality as an organization-wide priority and responsibility, rather than a single step after development.
Wolters Kluwer goes fully agentic
As AI accelerates software development workflows and introduces more errors, some teams add tools, processes, and people. Wolters Kluwer chose a more scalable path.
The company’s center of excellence built an agentic quality engineering program using Tricentis AI Workspace, the control plane that unites autonomous agents, to embed AI-orchestrated testing into every stage of the software development lifecycle. As a result, test design improved 40%, test case maintenance time dropped by 90%, delivery velocity doubled, and escaped defects to production fell 20%.
This program won Paul DiGrazia, Wolters Kluwer’s vice president of quality engineering, and his team the 2026 AI Trailblazer award, which recognizes customers who have pioneered innovative applications of AI to drive meaningful impact for software quality in their organizations.
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Finalists
Deepti Gulati & Harkirat Singh | Bunge
QA CoE and Testing Team | The Coca-Cola Company
Georgia Department of Revenue proves that quality is sector-agnostic
Some teams see an opportunity to reshape their quality engineering practices and transform those critical workflows from a bottleneck into a competitive edge. That’s exactly what the Georgia Department of Revenue did when it transformed its QA practices by moving from manual testing to full automation.
The move cut 246 hours per month of manual testing without sacrificing quality. By strengthening its systems, the Department was able to deliver faster, more reliable releases for millions of Georgia taxpayers, making it the winner of our 2026 Enterprise Transformation Leader award.
Transformations are often associated with the private sector, but the department’s success shows that innovation can come from any sector or industry.
Webinar: AI transformation roundtable with IBM and TTC Global
Finalists
Pablo F. Vasconcelo | Accenture
Sanjay Adhikari | enGen
Naveen Muthyala | McKesson
Prakash Narkhede | Workday
Bala Amrutha Akurathi| Bob’s Discount Furniture
Scott Fitchlee | Builders FirstSource
Suresh Krishnaiah | International Motors
Swaroop Saikumar Gopi | MetLife
Teren Lawrie | W. L. Gore & Associates
Vythe Chalakara | Enbridge
ADP automates 11,000 hours of manual payroll testing in a single year
Speed without confidence is risk, and for enterprises where a single failure can have major consequences, automation must build trust before teams can move fast.
ADP’s global payroll team, led by Arun Sundararaman, automated over 11,000 hours of manual testing in one fiscal year using Tricentis Tosca. The effort resulted in a 93% time savings and won Sundararaman our 2026 Innovator award.
Finalists
Andrew Bauer | Aegon Asset Management
Anila Korsipati | Room & Board
Birendra Rout | Ontada (McKesson)
Monali Nibude | IBM
Mounika Nayini | Nucor Corporation
Pramod Katti | International Motors
Prasad Juturi | AbbVie
Pravallika Badisetty | JetBlue
Thomas Cody | Love’s Travel Stops
Venkata Ravindrababu Rayapuneni | JetBlue
Each Customer Innovation Award winner and finalist had a unique starting point, but they share a commitment to embedding quality engineering into their organizations in a way that can scale quickly.
Their ability to transform what quality engineering means inside their organizations positions them to capitalize on the opportunities and challenges AI promises to bring to QA teams now and in the future.
Tricentis will also announce the winners of our regional Customer Innovation Awards at Transform London and Transform Singapore.
The Customer Innovation Award winners are determined by a panel of Tricentis executives and industry thought leaders. Winners are selected based on the compelling nature of their business challenges, how they use Tricentis products to drive successful testing transformation, and the ROI or KPIs they achieve as a result.
Date: Sep. 01, 2026
