Partner spotlight series: How Capgemini builds resilient quality engineering for banking transformation with Tricentis

Ninety-four percent of core banking modernization projects exceed their timelines. That number, from recent industry research1, would be striking in any sector. In financial services where a failed cutover can freeze payments, strand customers, and trigger regulatory scrutiny, it is a quiet crisis.

The complexity is real. Banks are running legacy mainframes and modern cloud platforms side by side. Payment systems are being rebuilt for real-time settlement and ISO 20022 compliance. Regulatory mandates like DORA and SOX demand demonstrable operational resilience, not just test reports. These challenges are underscored by AI accelerating how software gets built, introducing new risk model drift, bias, and explainability that traditional testing was never designed to catch.

In this environment, quality engineering has evolved to be a continuous, risk-led capability that sits across the entire change lifecycle. And that is exactly where the partnership between Capgemini and Tricentis has taken hold.

Where quality becomes mission-critical in financial services

Capgemini works with eight of the top 15 global banks and nine of the top 15 diversified financial companies. Across these institutions, the transformation initiatives driving the most urgent quality challenges fall into four areas.

• Core banking modernization is increasingly multi-speed legacy and consists of modern platforms running in parallel, with hundreds of dependent applications at risk from every change. End-to-end transaction integrity, data reconciliation, cutover validation, and regression control across that landscape are non-negotiable.
• Payment modernization demands high assurance due to real-time settlement, high volumes, and regulatory compliance. Performance and resilience under peak loads, security testing, and robust reconciliation are critical.
• Regulatory programs and operational resilience are driving Quantitative Easing (QE) toward auditability, evidence, and controls validation as first-class outcomes; and full traceability from requirement to test coverage to execution evidence to sign-off.
• Cloud transformation introduces agility but also security, privacy, and legacy constraints that require environment parity, service virtualization, resilience testing, and consistent release governance in hybrid environments.
• AI and generative AI adoption is introducing new quality imperatives around model accuracy, bias, explainability, and control. Banks must validate data pipelines, model behavior, and integration with core systems, while ensuring regulatory compliance, auditability, and trust in AI‑driven decisioning across the enterprise.

Real outcomes across global banking programs

Capgemini and Tricentis have jointly delivered quality transformation across some of the most complex financial services environments in the world. The outcomes are measurable.

A global top-tier bank undertook a multi-year digital transformation to modernize how it designs, builds, and deploys banking solutions across retail and commercial channels. Testing needed to become significantly faster, more reliable, and fully integrated with the Continuous Integration (CI) toolchain. Capgemini implemented an enterprise-grade test automation solution using Tricentis Tosca, aligned with the client’s DevOps roadmap. The engagement delivered 45% effort savings through model-based test automation, faster and more predictable release cycles, strong CI/CD (Continuous Delivery) integration enabling continuous testing, and improved confidence in release quality across high-volume, highly regulated banking journeys.

Another large global bank operated with fragmented automation with different tools for different technology stacks making end-to-end validation nearly impossible. The landscape spans mainframe (AS400), cloud, web, desktop, API, and mobile, with high-volume transaction systems under stringent regulatory oversight, distributed ownership across multiple business and risk teams, a multi-vendor delivery environment, and significant test data challenges requiring cross-system coordination.

Capgemini designed and implemented an enterprise automation framework using Tricentis Tosca in collaboration with the client’s Testing Center of Excellence (CoE). The solution delivered end-to-end automated testing from AS400 to web channels, APIs, desktop, and mobile apps; a centralized test data management capability allowing data generated by one suite to flow into the next; a reusable, scalable model-based framework driving standardization; and improved visibility into functional, technical, and regulatory risks across critical banking processes.

“Quality engineering in banking is not about speed – it’s about confidence. It’s about using AI‑enhanced intelligence to prove resilience before cutover happens. Our partnership with Tricentis gives clients something genuinely rare: the freedom to modernize core systems without staking the business on one deployment weekend. That’s not tooling. That’s risk mitigation with teeth.”
Anish Behanan – Global Head FS SBU Quality Engineering and Testing Practice, Capgemini

How Capgemini and Tricentis jointly enable quality at scale

Large financial services programs need end-to-end quality orchestration, not just test execution. The Capgemini–Tricentis partnership delivers through four repeatable narratives that align naturally with how banks transform.

• Core system modernization assurance: Model-based automation with Tosca stabilizes regression and protects critical journeys through core decomposition, API enablement, and UI modernization scaling coverage without exploding test maintenance. Joint generative AI solutions analyze legacy functional specs, Common Business-Oriented Language (COBOL) logic, and data mappings to generate migration test scenarios, reconciliation checks, and negative test paths, with execution tracked through qTest dashboards.
• Regulatory-aligned automation: Requirements traceability, coverage thresholds, and execution evidence are packaged for compliance stakeholders through a quality gate model. Generative AI maps regulatory obligations to system components, test assets, and execution evidence, flagging coverage gaps against regulations such as DORA, SOX, PCI, and consumer protection with qTest as the authoritative evidence repository.
• Migration-risk visibility with Tricentis qTest: qTest integrates with Tosca and NeoLoad to provide unified visibility, traceability, and collaboration critical for big-bang cutovers or phased migrations where stakeholders need real-time readiness: risk burn-down, blocked tests, defect aging, and release health.
• Continuous performance engineering with Tricentis NeoLoad: Modernized financial services platforms must prove resilience under peak loads, payments spikes, open enrollment, and trading volatility. NeoLoad delivers scalable performance testing as a continuous capability, not a late-stage event. Tricentis Data Integrity adds validation of data accuracy across platforms, critical for core migrations, ledger integrity, and reconciliation-heavy regulatory scrutiny.

A partnership built for regulated complexity

The Capgemini and Tricentis global partnership was formalized in 2017 and laid the foundation for joint go-to-market motions, solution collaboration, and coordinated client engagements. What began as a focused alliance has since expanded into a transformational partnership driven by shared innovation and successful customer outcomes.

Capgemini aligned with Tricentis because it recognized early that Tricentis’ model-based AI-driven approach to test automation was the right fit for accelerating enterprise digital transformation in complex, regulated industries. In advisory and transformation conversations, Tricentis provides the continuous testing backbone that helps clients reduce modernization risk and strengthen compliance, delivering up to 10x faster testing, 90% risk reduction, and stronger governance through automated data validation and AI-driven risk analysis. In large-scale SAP S/4HANA and enterprise modernization programs, the collaboration has achieved drastic cycle-time reductions, including shrinking end-to-end testing from three weeks to six hours while ensuring platform reliability and compliance. Today, Capgemini extends the Tricentis ecosystem through large-scale automation implementation and modernization, end-to-end migration from legacy testing tools, specialized domain and regulatory expertise in financial services, training and enablement and CoE setup, and integration with DevOps toolchains, CI/CD pipelines, and cloud ecosystems.

Tosca, qTest, NeoLoad, Test Data Management, and LiveCompare are embedded directly into Capgemini’s delivery model integrated into CI/CD pipelines with certified practitioners, domain-aligned QE Centers of Excellence, pre-built model-based automation blueprints, and real-time governance dashboards. Tosca’s codeless automation and Vision AI enable teams to stabilize automation quickly across legacy and modern financial services applications, while Tosca BI brings automated end-to-end validation of financial data transformations, ensuring accuracy, integrity, and regulatory compliance across reporting, regulatory, and operational pipelines. LiveCompare provides impact analysis and cross-system workflow coverage, ensuring multi-vendor teams align on what to test, when to test, and what risks matter most. Reusable QE IP, synthetic data frameworks, and NFR/chaos validation patterns ensure scalable, compliant quality across mainframe, cloud, API, and digital channels.

The partnership engages clients through consulting-led workshops, QA forums, migration assurance sessions, co-branded innovation panels, and hands-on engineering events bringing together Capgemini’s deep industry knowledge and Tricentis’ continuous testing capabilities. Consistent delivery excellence has earned Capgemini multiple Tricentis Partner Awards, validating the strength and impact of the collaboration.

Capgemini’s impact has been recognized with multiple Tricentis awards, including:

• Global SAP Transformation Partner 2026
• AMS Quality Engineering Partner 2026
• EMEA Technology Partner of the Year 2026
• AMS Innovative Partner 2025
• Benelux Partner of the Year 2025

What sets the strongest QE teams apart in financial services

Across global financial services clients, Capgemini sees a consistent pattern. The institutions that get quality engineering right share five characteristics:

• Risk-led governance aligned to critical business services and customer journeys, with explicit risk scoring and coverage expectations.
• Engineering-grade automation that treats test assets like product code, with model-based approaches to scale beyond niche experts.
• Real-time KPIs and quality economics through dashboards tracking defect escape rate, automation effectiveness, and release readiness where qTest serves as the central hub for unified visibility.
• Disciplined test data strategy with synthetic data, environment reliability, and service virtualization.
• A federated QE CoE model with central standards and governance, but execution embedded in product teams.

Shaping the future of quality in financial services

Quality engineering for financial services is accelerating toward AI-guided test copilots, model-based intelligent automation, predictive defect prevention, synthetic data governance, API-first validation, and resilience engineering for always-on banking. Capgemini and Tricentis are jointly exploring AI-powered automation accelerators, financial services domain-trained models, next-generation TDM, autonomous regression orchestration, and predictive quality dashboards for future programs.

The long-term vision is a fully integrated, AI-augmented QE backbone anchored on Tricentis tools and Capgemini’s expertise, delivering continuous, autonomous testing, governed quality at scale, lower cost of change, and faster transformation velocity across core banking modernization, digital channels, cloud migrations, and regulatory portfolios worldwide.

Mutual success means financial services clients achieve higher release velocity, lower operational risk, and measurable cost efficiency powered by Capgemini’s delivery excellence and Tricentis’ continuous testing innovation. For Capgemini, it means scaling platform-led QE transformation globally. For Tricentis, deeper enterprise penetration in complex financial services environments. And for clients, a resilient, compliant, high-quality digital estate that can evolve at market speed.

¹ “The 94% Core Banking Problem,” IBM Institute for Business Value, 2025.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real. | www.capgemini.com

The Tricentis Partner Spotlight Series highlights how our partners leverage the Tricentis suite of products to excel in quality engineering and help our mutual customers meet their goals. If you’re a partner and would like to be considered for the series, please get in touch with your Tricentis partner manager!