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Humana Modernized Testing

Agile testing

How Humana humanized software testing to create more engaging member experiences

Cortney Hoese had to make some noise to get her professional goals accomplished. Hoese, who is Humana’s Principal Quality Engineer, recognized she’d need to modernize her team’s approach to testing to support Humana’s transformation into a well-being company. Humana’s mission is to help its members achieve well-being in all aspects of life, and Hoese recognizes that technology plays a critical role in encouraging people to improve their health.

“Being able to provide those services accurately is really important, so we have to have high quality,” Hoese explains. “Our consumers demand it, the stock market demands it, the government demands it… and we have to hold up to our end of the bargain.”

Humana is recognized as a digital pioneer among health plans. But with a legacy toolset, Hoese’s testing team was not equipped to support the organization’s agile and DevOps transformation. So she took it upon herself to communicate the importance of modernizing testing across the organization, navigating industry regulations and stakeholder concerns all along the way. When the plan was approved, Hoese set out to implement the significant process changes that would set her team up for success.

“Disruption isn’t quiet,” Hoese says. “So if you want to disrupt your company, you can’t be quiet either.”

Watch the video to find out how she shifted Humana’s quality paradigm, modernized software testing and contributed to Humana’s transformation.