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Agile Testing/DevOps

Leading testing transformations 2.0: What’s changed?

Almost one year ago, 1,000+ software testing leaders gathered at Accelerate 2019 in Vienna to tackle challenges related to the rapidly-increasing speed of change. We sat (and stood) shoulder-to-shoulder in crowded sessions. We enjoyed seeing old friends and making new ones as we compared session notes, chatted with experts throughout the expo hall, and waited in line for food and designer coffees. We had real fun with virtual reality, enjoyed some friendly competition out-tweeting each other, and even danced the night away at the Volksgarten.

Fast forward to today. The scope of change we’ve faced in the past year was previously unfathomable…and the pace of change has entered hyperspeed.

But not everything has changed. Again, we ‘re  looking forward to connecting with you — this time, at Tricentis Virtual Summit — and preparing to share more exciting announcements, innovations and strategies with you as we transform the future of testing, together. Quality @ speed still matters… perhaps more so now than ever before. And the path to achieving it still requires a deep-seated transformation. Even the most innovative tools still need to be applied in the context of a strategic vision driven by dedicated, forward-thinking leaders.

Last year, we were honored to have three such leaders join us for a panel discussion on “Transforming testing: Why now?” Viktoria Praschl led the conversation with quality leaders from Worldpay (now FIS), ANZ, and InterContinental Hotels Group. We explored what was driving so many quality leaders to launch testing transformation initiatives over the previous two years, the challenges they faced, and their strategies for success.

This year, we’re excited to offer a follow-up to that session: “Leading testing transformation in the new normal.” We’ll be bringing back two of last year’s panelists to share how their transformation journeys have changed: Tammie Davis, Director Global Quality Engineering, at InterContinental Hotels Group (IHG) and Alex Kyriazis, Portfolio Test Director – Payments Transformation Program at ANZ. We’ll also be welcoming two new participants: Michael Glaess, Lead Architect of the IT Master Platform (ITMP) at Allianz Insurance and Naseer A. Mohammed, Director, Quality Assurance and P2P Supply Chain Planning at McKesson.

Here’s the official session description (but be prepared for the discussion to go wherever the casual conversation leads):

 Emergency projects on unprecedentedly tight deadlines. Travel and visa restrictions. Stalled projects and initiatives. A renewed focus on cost-reduction. These are just some of the “2020 challenges” that are impacting testing transformation initiatives today. Join this session to hear four QA leaders share the challenges they’re facing this year, how they’ve responded, and their strategies for driving their testing transformations forward given “the new normal.”  

[Update: view all sessions on-demand now]

In case you missed last year’s perspective on leading testing transformations — or just want it fresh in your mind as get ready for this year’s — here it is for your on-demand viewing pleasure:

Here are a few of the most memorable moments…

“If your foundations aren’t right, you could put in any tool, any type of automation, and you’re still going to be in exactly the same boat.”

“We started by just listening. What are the challenges with a central testing organization? Can we fix those by decentralizing? Are there other things we need to focus on as well to ensure that we’re keeping quality standards and so on consistent throughout the federated teams, and they aren’t just running off cowboy.”

“If you go to a C-level executive and say ‘I’ve got 100,000 automated test cases and I run them every night’ his or her response will be ‘So what does that mean to me? Have you mitigated risk? Have you got enough coverage that I’m confident deploying into production?’ When you go through the journey, it can’t simply be ‘I’ve saved you a million dollars, I’ve automated 100,000 test cases.’ The metrics have to be towards a value that drives the organization in the direction they want to go.”

“As soon as you think you’ve got it right and you know what you’re doing, something else is going to change on you. I think one of our biggest lessons learned was really being able to adapt and adjust things like the metrics. Early on, one of our metrics was number of test cases. We had to backpedal a bit and say, ‘That’s not a valuable metric.” If you’re not running them, if you’re not using them, is that the right thing to be reporting? There’s a lot of rework along the way…It’s constantly something new, and you have to be able to adjust quickly.”

“I don’t worry about how much I have accomplished. I’m more worried about how I am providing value to the organization with the engineering principles I’m bringing in from a testing perspective.”