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Tricentis RPA—Establishing a Foothold for Enterprise Automation

Today marks the launch of Tricentis RPA, but Tricentis’ RPA journey actually started with our Tricentis Tosca customers years ago. Some of our large enterprise customers have been using Tricentis Tosca and their existing test automation artifacts for use cases beyond test automation—with much success. For example, they used Tricentis Tosca for common IT projects such as data migration, system/application integration, and clients system upgrades as well as core business processes, such as insurance application processing and new-hire onboarding.

Based on their success with automation scenarios in production environments, our customers increasingly requested that we make our automation engine available for business process automation. That’s exactly what we’ve done with Tricentis RPA. Tricentis RPA is driven by model-based automation—the same core automation technology in Tricentis Tosca—which has over 12 years of research and development behind it, and is currently leveraged by 1600+ enterprise organizations. This allows our customers to define the “tests” and “RPA bots” in the same way, but address two different use cases while  bringing a DevOps and agile mindset to business process automation.

And, suddenly RPA is everywhere

As you may already know, the goal of RPA (robotic process automation) is to improve “operational efficiency” by using software bots to automate core business tasks. As a result, enterprises can reallocate their human resources to high-value tasks or invest more in innovation for exceptional  customer experiences. This also improves speed, accuracy, productivity, and cost management.

RPA is a dream come true after decades of broken promises on business process automation. Let’s look at the hype cycle. Having gone through the “innovation phase,” it exploded: enterprises jumped on RPA for substantial efficiency and productivity improvements. Combined with hope and enthusiasm for robotics and artificial intelligence (AI), this trend continues to accelerate. RPA has reached the peak of inflated expectations, the “hype.” But we are now about to see the disillusionment of RPA start happening. RPA will go into a “valley” and many RPA solutions in the market today will disappear. From there, if the solution has real “substance” to it, or you can say the product “hits the mark,” things would recover and go into what we call a “plateau of productivity.”

We built our RPA solution with a vision into end-to-end enterprise automation. As the leading automation provider, Tricentis RPA will be driving an “increasing scale (not plateau) of productivity.”

Meeting the expectationsWhat constitutes the “substance”?

Let’s drill down on the “substance” that we have built in our product to  give Tricentis RPA longevity. Now that RPA has reached the peak, we are beginning to see many organizations that started their enterprise automation journey fail to sustain business value. Based on our conversations with customers, partners, and industry experts who have been working with RPA over the years, we’ve learned that challenges around three core topics plague today’s RPA adoptions: resiliency, unattended bots, and automation reuse.

1. Resiliency

While RPA sounds like a silver bullet, “brittle bots” is the #1 obstacle to RPA success. As publications such as The Wall Street Journal and Forbes have been reporting, the problem with RPA is that bots break—a lot. Too many automation journeys are impeded by RPA tools that aren’t resilient enough for today’s dynamic business processes. 

Bots break easily because most RPA tools provide little more than screen scraping and UI automation. Bots created in these techniques cannot adapt to day-to-day changes—application interface, data sources and format, underlying business processes, etc. Not only that, lack of coding and scripting talent often leaves the business team helpless, when a bot breaks. Business leaders are forced to wait until someone from IT can diagnose the problem and get the automation back on track. 

2. Unattended bots

What makes your RPA most effective? The answer is the combination of speed, accuracy, and continuity of your bot implementation. Bots that require much human hand-holding work against these parameters and hinder the RPA ROI. Unattended bots, on the other hand, yield the best ROI. As the name suggests, unattended bots do not require human handling of automating steps in the business process. They automate processes at any time continuously, even 24/7; they minimize errors, and users don’t interrupt them while they’re running. For bots to run unattended, though, you need automation that works flawlessly across all the different types of systems and technologies involved modern business processes.

3. Automation reusability

Today, automation needs exist across various functions and departments within the organization: Software test automation (STA) in Software Development and QA, robotic process automation (RPA) in shared services, business process validation (BPV) in IT Ops—to name a few. Automation is becoming a complement of “continuous process improvement” for the entire organization with a common goal to achieve operational efficiency by automating manual processes for faster execution, reduced cost, improved accuracy, continuity, and productivity.

Enterprise automation solutions, regardless of types, essentially solve the same automation challenges: resiliency, scalability, ease of use, etc. Once enterprises recognize that, they begin to realize they have been inadvertently duplicating efforts: Why reinvent the wheel to solve the same problem? Why are multiple teams being trained to use separate automation tools that do the same thing? They are moving from distributed organizations that each own several tools and scripting to one vertical center that provides automation solutions across the enterprise.

How Tricentis RPA hits the mark

Tricentis is the first software test automation company that offers purpose-built, enterprise RPA with a complete vision into a broader solution in automation. This means that Tricentis RPA benefits from our rich history and leadership in software test automation. We have developed our RPA solution to fill a gap left by traditional RPA solutions and enable our customers to embark on enterprise automation.

1. Resiliency

We have built our RPA solution to provide resilient bots, the key to sustaining the business value of RPA. With model-based automation, our bots don’t break easily and rapidly recover from maintenance. We solve the most significant challenges affecting RPA implementation today: high RPA downtime and lack of skilled resources required for bot creation and maintenance.

2. Leading application support for unattended bots

The model-based automation approach used in Tricentis Tosca also drives Tricentis RPA. We offer  more than 150 technology-specific adapters out of the box. Without IT help, business users can deploy low-maintenance, error-resistant unattended bots to automate complex processes across core business applications.

3. Automation reusability

Enterprises are consolidating automation as a central strategy. They should be able to leverage one core automation engine for different use cases. For many of you are already using Tricentis Tosca, the market-leading automation engine, STA is the natural starting point of enterprise automation. Test cases that were created in Tosca can be used in RPA and BPV just as our large enterprise customers have done. But in an organization where STA is missing, RPA can be a trigger to automation, and the engine can be leveraged in STA and BPV.

Establishing a foothold for enterprise automation

Today, automation is an essential component of “continuous process improvement” initiatives across leading enterprises. Tricentis Tosca and/or Tricentis RPA can help you begin your journey into enterprise automation. Once again, we are pleased to launch Tricentis RPA and are committed to helping our customers achieve and exceed their enterprise automation goals.