Totango
Leading customer success platform Totango delivers continuous UI testing
increased test coverage in 3 months
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Company overview
Totango is the leading enterprise-grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower customer success teams or entire companies, Totango enables every employee to participate in customer success.
- Industry: Technology
- Organization size: 200 employees
- Location: United States
- Products:
Testing: a bottleneck for developers
Like any growing company, Totango was short-staffed on engineering resources and each team member owned multiple tasks. Developers were responsible for doing their own testing, mostly focusing on unit level tests while the overlay team supported the first-level testing efforts. While the team supported a variety of different test automation functions, they never had enough time to invest in automating the user interface level testing. The team considered Selenium and experimented with it.
Low-code solution
Totango believes that everyone on the team should be able to write tests and own code quality. Totango’s R&D team members picked up Tricentis Testim quickly, using it for frontend test automation coverage.
“Tricentis Testim’s simple user interface makes it easy for our developers to add tests without a steep learning curve. We grew coverage by 30% in 3 months and found that very little maintenance is required so we can keep increasing coverage.”
Totango was able to create a UI regression suite that gave the team confidence that things were not breaking while allowing them to add, expand, and grow without investing a ton of resources into their UI test automation. The regression suite is extremely valuable for the app development team as it serves as a safety net they can rely on when they make changes that break things.
Totango is now working to leverage Testim to not only help with code coverage but run various test scenarios in production. This provides app-level production monitoring to mitigate production malfunctions above and beyond code regressions.