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Customer Journey


Worldpay from FIS Speeds Time to Market, Shortens Test Execution Time & Increases Risk Coverage by 90% with Tricentis Tosca
teams using Tricentis test automation
tests automated
test automation pass rate

“We used to have to dedicate an entire sprint to just doing the regression testing manual manually, now that that can run overnight unattended. Also, scriptless automation has been huge because we were able to take our existing resources and utilize them to become quality engineers and automation specialists.”

Sandra Baker, QA Leader at Worldpay from FIS

Meeting tomorrow’s requirements for continuous quality


Worldpay is a U.S.-based financial services company that provides payment processing solutions and technology services, processing 25 billion payment transactions annually (over $930 billion in volume) for merchants and financial institutions. Worldpay supports over 800,000 merchant locations and around 1,400 financial institutions. Worldpay is the second-largest merchant acquirer and the largest PIN debit acquirer based on the number of transactions in the U.S.

Worldpay’s QA organization knew that they would need to transform their approach to software quality in order to remain a leader in the fintech industry. This would require moving from manual to automated testing, and working toward risk-based continuous testing. Worldpay would then turn their focus to introducing orchestrated service virtualization, BI, and exploratory testing that would reduce time to market even further and lead to successful DevOps and continuous delivery initiatives.

Business challenges

Worldpay faced a number of all-too-familiar roadblocks to agility and quality at scale around their existing testing processes and technologies. Enterprises with legacy testing solutions and practices commonly struggle with:

  • Large regression suites could not be fully executed manually; even partial coverage took several weeks
  • Testing depended on inconsistent existing test data because creating new test data was too time-consuming
  • Tens of thousands of manual test cases in HP ALM were defined in ways that led to misinterpretation and inconsistent execution with unknown risk coverage
  • Production release cycles had to be extended to accommodate long manual regression test cycles
  • If defects were found, additional testing was conducted, but did not provide a proactive solution
  • Could not complete satisfactory end-to-end testing due to time constraints
The Tricentis Solution

Tricentis was engaged to conduct a pilot. The pilot was completed on time and a roadmap for strategic automation of key applications was created. This pilot was 100% successful in the automation of key applications. Worldpay decided to start with 15 licenses of Tricentis Tosca as their automation solution.

Following the purchase, Worldpay moved on to the bigger initiatives of improving regression testing risk coverage & continuous integration. An enterprise rollout plan was established as well as a roadmap for automation of regression backlog items for strategic applications. Tricentis partnered with Worldpay to provide support and guidance during the implementation of Tricentis Tosca across many different technologies.

After the initial implementation, QA users could successfully execute and expand on the provided test portfolio as well as perform test data management by themselves.

Worldpay implemented all capabilities of Tricentis Tosca:

Module-Based Test Automation

Manual Testing

Risk-Based Testing

Test Data Management

API Engine

Excel Engine

API Engine

Database Access

Exploratory Testing

Orchestrated Service Virtualization

Big Data Testing