Tricentis

Customer Success

As a Tricentis customer, you’ll work with a team whose top priority is providing an outstanding experience, outcome, and business value throughout your entire customer journey.​

Committed to your success

Our goal is to ensure our customers receive the highest value from our products and services. We are dedicated to assisting our customers and work closely with them throughout their journey. Our Customer Success Team is a group of trusted advisors and strategists that are happy to help with success planning, providing guidance and aligning resources needed along the way.

We strive to provide value through personal touch as well as digital resources and programs that are tailored to every stage in our customer’s journey.

Metrics & KPIs framework

Track your business objectives with meaningful metrics and key performance indicators. Our Customer Success Managers work with you to define a set of metrics that tell a story. Let the numbers guide you to success. Use our assessment tools and guidance to select the right metrics to measure success for your organization.

Success planning

Our team of experienced Customer Success Managers work with our customers to help them achieve both long- and short-term goals with strategic success planning designed to achieve value realization as soon as possible.

We start with well-defined success plans that outline key objectives, milestones, and KPIs. We maintain continuous engagement throughout your journey starting with onboarding and adoption, ensuring that you and your teams receive the right guidance and assistance for success.

Tools, assessments & calculators

Strategize, succeed, optimize & repeat

As part of our commitment to our customer’s success we offer a variety of tools, assessments, and calculators to help you see where you are on your testing maturity journey and help you develop strategies that will continue to drive success.

Executive Business Review
Continuous Testing Maturity Assessment
Product Maturity Assessment
Success Awareness
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Executive Business Review

Our EBR is a great opportunity to for us to meet with you and your executive team, either annually or semi-annually.  We’ll work closely with you to create a thorough review that showcases your successes, review progress & ROI, and identify future strategy.  The focus of our EBR is to showcase value rather than status or technical questions. It’s a scheduled opportunity to show off ROI and connect with executives on a deeper level, while also showcasing successes.

Continuous Testing Maturity Assessment

Boost your testing success with our Continuous Testing Maturity Assessment.  Our CTMA gives you a baseline for the maturity of your teams and creates an actionable step-by-step strategy to help you achieve your testing goals. This assessment is used to assess teams against various operations responsibilities in pursuit of operational testing excellence and is done according to established Elements of Continuous Testing. Using a group of elements that has been identified to help build a world-class testing organization, it focuses on an organization’s testing practice as it relates to your people, processes, and tools.

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Product Maturity Assessment

Your PMA is designed to help you achieve full maturity at the product level resulting in the highest product value. This assessment is organized by customer journey stages and generates a maturity score based on the product features that are applicable you, and your level of usage. We work together to help you achieve full maturity through an initial baseline assessment and subsequent discussions along with resources designed to help your teams mature along the journey.

Success Awareness

With Success Plans, periodic assessments, and various other CSM tools, we help you capture, track activity, and share progress on your key goals to bring awareness to all your progress and success.  We also capture your strategic goals and easily share progress updates on them as well as monitor important lifecycle milestones to ensure proper hand-off from one stage to another.  Ultimately, we see the value in capturing all successes and showcasing them to your leadership and among teams.

“It has definitely been my pleasure to work with our Tricentis CSM. He has been very proactive in getting all our issues resolved… It has been a very productive 2 year working relationship.”

Maria S. Amalan

Automation Services

IBM

“Many thanks for all your help. Tricentis has proved to be good to work with due to your responsiveness and excellent advice. It is much appreciated.”

“It has definitely been my pleasure to work with our Tricentis CSM. He has been very proactive in getting all our issues resolved… It has been a very productive 2 year working relationship.”

Maria S. Amalan

Automation Services

IBM

“Many thanks for all your help. Tricentis has proved to be good to work with due to your responsiveness and excellent advice. It is much appreciated.”

Background

Real-life ROI examples

Want to learn what Tricentis has done for great organizations? Browse our case studies to see real results and ROI.
View customer success stories

Transformation toolkit

Advance your testing strategy with our transformation toolkit: define goals, create a roadmap, calculate the impact of investments, and keep your testing transformation on track.
Learn more