CX Customer Success

As a Tricentis customer, you’ll work with a team whose top priority is providing an outstanding experience, outcome, and business value throughout your entire customer journey.​

Metrics & KPIs Framework

Track your business objectives with meaningful metrics and key performance indicators. Our strategists work with you to define a set of metrics that tell a story. Let the numbers guide you to continuous innovation. Use our metrics model to select the right metrics to measure for your organization.

“It is a credit to Tricentis to have a resource such as our CSM. He is passionate about Tricentis products and very receptive to our needs. He proactively reaches out to us to ensure we are ok and have no issues. If we do have issues, he drives them through Tricentis on our behalf to resolution. It is a pleasure working with him and he definitely solidifies our relationship.”

Assess your team and create your path to success

In these complimentary assessments, we will help you understand the elements of continuous testing so that you can leverage them in your organization to achieve long-lasting results. With the Continuous Testing Maturity Assessment (CTMA), we enable you to define measurable outcomes and proactively act upon key metrics, to create awareness and showcase your successes.

See how Dolby achieved Continuous Quality Assurance across their SAP applications​