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Tricentis

Customer Success

As a Tricentis customer, you’ll work with a team whose top priority is providing an outstanding experience, outcome, and business value throughout your entire customer journey.

Committed to your success

Our goal is to ensure our customers receive the highest value from our products and services. We are dedicated to assisting our customers and work closely with them throughout their journey. Our Customer Success Team is a group of trusted advisors and strategists that are happy to help with success planning, providing guidance and aligning resources needed along the way.

We strive to provide value through personal touch as well as digital resources and programs that are tailored to every stage in our customer’s journey.

Metrics & KPIs framework

Track your business objectives with meaningful metrics and key performance indicators. Our Customer Success Managers work with you to define a set of metrics that tell a story. Let the numbers guide you to success. Use our assessment tools and guidance to select the right metrics to measure success for your organization.

Value calculation graphs, illustrating key metrics and data points used in software testing analysis and reporting.

Success planning

Our team of experienced Customer Success Managers work with our customers to help them achieve both long- and short-term goals with strategic success planning designed to achieve value realization as soon as possible.

We start with well-defined success plans that outline key objectives, milestones, and KPIs. We maintain continuous engagement throughout your journey starting with onboarding and adoption, ensuring that you and your teams receive the right guidance and assistance for success.

Tools, assessments & calculators

Strategize, succeed, optimize & repeat

As part of our commitment to our customer’s success we offer a variety of tools, assessments, and calculators to help you see where you are on your testing maturity journey and help you develop strategies that will continue to drive success.

Executive Business Review

Our EBR is a great opportunity to for us to meet with you and your executive team, either annually or semi-annually. We’ll work closely with you to create a thorough review that showcases your successes, review progress & ROI, and identify future strategy. The focus of our EBR is to showcase value rather than status or technical questions. It’s a scheduled opportunity to show off ROI and connect with executives on a deeper level, while also showcasing successes.

“It has definitely been my pleasure to work with our Tricentis CSM. He has been very proactive in getting all our issues resolved… It has been a very productive 2 year working relationship.”

Maria S. Amalan

Automation Services

IBM