Investment in self-service tools and training helps users rapidly master the industry’s No. 1 Continuous Testing tool.
Mountain View, CA — October 29, 2018 —Tricentis, the leader in Continuous Testing, has won a STAR Award for “Best Practices in Support Services” in the SMB category by the Technology Services Industry Association (TSIA). This award recognizes Tricentis’ achievements in increasing productivity, service levels, or customer-centric measurements, increasing problem avoidance, and effectively handling more interactions using unassisted and assisted channels.
Tricentis has invested significant time and resources in optimizing an effective, engaging, intelligent self-service solution to drive the right customer experience. The impacts to the support team and customer base are incredibly positive. For example, Tricentis raised its net promoter score by one-third and CSAT by over 20 percent. In all, the support team’s efforts resulted in $7.1 million dollars in savings for Tricentis.
“Continuous innovation and flexible adjustment are vital when it comes to providing excellent support services to a constantly growing customer base,” said Alexander Mundorff, Tricentis Vice President of Support. “But to efficiently address the high volume of requests that result from this growth, the customer self-service ratio must increase. At Tricentis, we see our customer service as a true differentiator, setting us apart from the competition. We are honored to have our dedication to customer success recognized by TSIA.”
With the industry’s No. 1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through risk-based testing, scriptless end-to-end test automation, and the industry’s most extensive technology support, Tricentis breaks through the barriers experienced with conventional software testing methods. Our innovative technologies simplify testing for even the most complex enterprise applications—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.
Tricentis is the only vendor to achieve “leader” status in all three top analyst reports (i.e., the “Triple Crown”). This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 800+ companies, including global enterprises such as Allianz, ANZ Bank, Experian, First Data, HSBC, Lexmark, Merck, Sentry Insurance, Starbucks, Telstra, UBS, Vantiv (now WorldPay), Vodafone, and Whole Foods. These customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent—increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.
Tricentis has a global presence in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States and the UK. To learn more, visit https://www.tricentis.com or follow us on LinkedIn, Twitter, and Facebook.
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