We’re well past software “eating the world.” Software has become irreversibly intertwined with the world. You can’t find a modern enterprise that doesn’t depend on software, or a business transaction that doesn’t require software at some point in the end-to-end process. In the new world of digital business, companies who deliver differentiating customer/user experiences through software have the clear competitive advantage. Those who cannot are living on borrowed time.
In response, every CIO is now focused on digital transformation initiatives that ensure the company is disrupting, not disrupted. From an IT perspective, this requires faster delivery of innovative software and greater agility—the ability to pivot as soon as you identify a new opportunity or challenge. From a quality perspective, it requires a strategic commitment to continuous quality and a deep-seated transformation across people, processes, and technology. Recently, both Gartner and Clark Golestani (retired CIO of Merck) weighed in on this topic. Here are a few takeaways from each perspective.