Business Process Testing Definition
Business Process Testing is the act of validating that end-to-end transactions through enterprise systems continue to work correctly as the underlying packaged applications (e.g., SAP, Salesforce, etc.) evolve.
What are the challenges of Business Process Testing?
Frequent Change Brings Significant Business Risk
Many enterprises use SAP to manage their most critical core business processes. Most of these SAP customers are leveraging the extensive customization capabilities offered by the SAP system to make their installations fit their exact business needs. SAP, themselves, have been increasing their speed of development by continuously delivering SAP Upgrades, Service Packs and Enhancement Packages to customers on a more frequent basis.
Key Users Don’t Have Time to Test Extensively
Much of the SAP testing responsibility falls on key users, who are asked to validate transactions alongside all their other duties.
Business Transactions are Increasingly Complex
At the same time, the complexity of what needs to be tested is increasing, with end-to-end business processes commonly extending beyond SAP and across different web UIs, mobile interfaces, APIs, big data, and more.
Manual Testing is Time Consuming and Costly
In a typical SAP project, up to 30% of the overall budget is allocated towards testing. The vast majority of tests are conducted manually, requiring SAP business users to become heavily involved. Even companies that aspire to attain the highest software quality standards struggle to recruit SAP business users for comprehensive manual testing efforts.
Companies that regularly encounter production errors within their SAP environments have identified ‘missing test automation’ as their number one challenge. SAP test automation is considered time-consuming and thus costly, thereby preventing a large majority of extensive test automation efforts from even being considered. Most companies are left with no choice but to continue solely with manual testing.
Why is Business Process Testing important?
Even a small SAP update can bring critical business processes to a standstill. Without a fast and trusted way to detect change impacts, upgrading SAP or optimizing processes can expose the business to significant risks. In SAP environments, over 68% of companies rely on manual testing to verify changes in critical business processes. Manual testing is costly (representing over 30% of the typical SAP project budget), time-consuming, and not thorough and accurate enough to guarantee that critical risks will be exposed.
Tricentis Tosca helps enterprises reduce risks while accelerating the pace of business process innovation.
What are the benefits of Business Process Testing?
- Eliminate delays associated with testing
- Reduce the “testing burden” on key users
- Reduce production outages
- Focus testing resources on the top business risks
- Reduce testing costs