Digital Transformation Initiative Requires Faster Delivery Cycles
The New South Wales (NSW) Government’s Department of Finance, Services, and Innovation (DFSI) supports a large number of programs around sustainable government, public works, procurement, IT, and other shared services. And, as the driving force behind all technology enhancements within the NSW government, the DFSI recently embarked on a digital transformation journey around their extensive implementation of Salesforce.
The department’s Salesforce implementation spanned over 5 projects, including Sales Cloud, Services Cloud, Visualforce, and partner applications. With only a small team of manual testers responsible for testing software depended on by 8,000 NSW end-users, the DFSI recognized the need for an innovative test automation solution. Delivering high-quality solution within short timeframes was key, as was an initiative to better support continuous delivery.