Fiserv
Fiserv accelerates speed to market with the Tricentis platform
reduction in critical incidents
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faster test execution cycles
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Company overview
Global fintech leader Fiserv needed to standardize its testing processes across hundreds of acquired applications and business lines. By implementing Tricentis Tosca, qTest, and Tosca Data Integrity, Fiserv established a unified, scalable testing strategy. This led to a 65% reduction in major incidents in one year, with a further 68% year-to-date reduction the following year, all while enhancing test coverage and speed to market.
Fiserv is a global leader in payments and financial technology, processing trillions of dollars in transactions annually for financial institutions, businesses, and consumers. With a 30-year history marked by growth and approximately 250 acquisitions, the company manages a complex portfolio of around 3,500 applications.
Rob Larsen, VP of Quality Engineering at Fiserv, oversees the firm’s quality initiatives. With an executive mandate for “top quality,” his focus is on ensuring the stability, performance, and reliability of Fiserv’s systems. “If you don’t have quality or stability and performance in the system, you get a bad reputation, you lose existing customers, it’s hard to sell new
products,” Larsen explains. Given that Fiserv’s services must be available 24/7, any outage can have significant consequences, from a consumer being unable to use their credit card to major disruptions in back-office processing for financial institutions.
Industry: Financial services- Organization size: 40,000 employees
- Location: USA
- Products:
Scaling across teams, tools, and methodologies
Fiserv’s rapid growth through acquisitions created a highly fragmented technology landscape. The company inherited hundreds of disparate applications built on various technologies, from modern Java and .NET frameworks to legacy COBOL systems on mainframes. This diversity extended to their testing practices. “Envision acquiring all these different business lines and companies over a period of ten years,” says Larsen. “Not everyone’s immediately using Tosca, just not everyone’s using Playwright or Selenium.”
This lack of standardization posed several significant challenges:
- Inconsistent tooling: Teams used a wide array of testing tools and frameworks, making it impossible to establish a unified quality engineering strategy or share resources effectively. The company was using 63 separate instances of Jira, complicating traceability and integration efforts.
- Scalability issues: With 3,500 test engineers spread across different business lines, training and upskilling teams on various platforms was inefficient and costly. There was no single, consistent approach to automation.
- Inadequate data testing at scale: Fiserv settles approximately $30 billion daily. Testing these massive data reconciliation processes with traditional transactional tools was not feasible. “It would take all day… or multiple days,” notes Larsen, highlighting a critical gap in their testing capabilities.
- Maintaining quality at speed: As the company embraced DevSecOps and continuous testing to accelerate delivery, the reliance on manual testing and fragmented automation became a major bottleneck, threatening both speed and quality.
Fiserv needed a solution that could bring order to this complexity. It required a single, scalable platform that could handle end-to-end testing across its diverse application portfolio and uphold the company’s number one goal: quality.
To address its challenges, Fiserv established a Testing Center of Excellence (TCoE) to centralize research, development, and vendor relationships. This team selected Tricentis as its enterprise standard for test automation and management, leveraging qTest, Tosca, and Tricentis Data Integrity to create a unified ecosystem
