Insurance software test automation

Transform insurance operations with speed, accuracy, and confidence

In today’s fast-evolving insurance landscape, companies face growing challenges such as modernizing legacy systems, meeting rising customer expectations, and adhering to complex regulations. Tricentis helps insurance organizations overcome these hurdles by automating the testing of key operations like underwriting, claims processing, and customer service. Our industry-leading solutions ensure high-quality software is delivered quickly, while helping businesses meet compliance standards and enhance the customer experience.

Challenges

Tackle your industry’s toughest challenges

Background

Modernizing insurance operations

Legacy systems can inhibit innovation and increase operational risks. Tricentis automates core insurance functions like underwriting and claims processing, helping insurers modernize and maintain competitive advantage.

  • Automated claims and underwriting testing: Ensure accuracy and reliability with comprehensive, automated insurance application testing of essential insurance operations.
  • AI-powered defect detection: Use AI-driven automation to quickly identify and resolve issues, minimizing disruptions.
  • Accelerate digital transformation: Streamline processes, enabling faster decisions and greater operational efficiency.

Enhancing customer experience across channels

Insurance customers demand seamless, personalized interactions on their preferred platforms. Tricentis ensures that digital channels, mobile apps, and customer support systems are fully tested for a flawless experience.

  • Cross-channel testing: Validate customer experiences across digital channels, mobile apps, and virtual assistants for consistent, high-quality interactions.
  • Continuous testing for 24/7 services: Keep your support systems, such as chatbots and mobile apps, operational around the clock to meet policyholder needs.
  • Real-time performance validation: Proactively monitor and test for optimal performance, preventing disruptions and enhancing responsiveness.
Background

Simplifying compliance and data integrity

Compliance in insurance is complex, with regulations like IFRS 17, GDPR, and CCPA requiring strict data handling and security protocols. Tricentis simplifies compliance by automating checks and maintaining data integrity across all operations, helping prevent costly penalties.

  • End-to-end compliance testing: Validate adherence to regulations at every stage, from data entry to reporting.
  • Data integrity and security testing: Protect sensitive policyholder information with tests that detect data gaps, mitigate risks, and ensure regulatory compliance.
  • Risk-based testing: Prioritize critical areas to reduce compliance risk and streamline audit readiness.

Driving innovation in a competitive market

As Insurtech disrupts the industry, traditional insurers must innovate quickly to stay competitive. Tricentis supports insurers in adapting to the direct-to-consumer (D2C) model and modern comparison sites, with solutions that ensure platform reliability.

  • Support for D2C experiences: Enable seamless cross-platform functionality to support reliable, high-quality D2C offerings.
  • Automated regression testing: Rapidly adapt to regulatory updates and market shifts without compromising stability, helping insurers stay competitive.
test driven development
Case study

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