Industry veteran to focus on driving customer satisfaction and value
AUSTIN, TX. – December 15, 2021 — Tricentis, the world’s #1 testing platform for modern cloud and enterprise applications, announced today the appointment of Chris Collins as Chief Customer Officer. Collins will be responsible for leading all Tricentis customer-facing functions globally, including Professional Services, Support, Customer Success, Training and Education, and Renewals.
With over 30 years in the industry, Collins brings a wealth of experience leading high-volume and deadline-driven teams. Most recently, Collins was the Chief Customer Experience Officer at Ellucian responsible for leading all post-sales functions globally. He has held executive leadership roles at Medallia, CA Technologies, Mercury Interactive, and Tandem Computers.
“I am thrilled to welcome Chris to the Tricentis team,” said Kevin Thompson, Chairman and CEO of Tricentis. “Chris brings with him a track record of success, and is a strategic business leader who will be instrumental in driving the continued success for our customers and their experience with Tricentis.”
“I’m excited to join Tricentis and further nurture, maintain, and create a loyal customer experience,” said Collins. “My goal is to solidify a seamless and integrated customer journey at Tricentis. This starts by building up a connective tissue that translates from services to customer success to support teams, that culminates in a happy customer.’
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-based, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Tricentis has been widely recognized as the leader by all major industry analysts, including being named the leader in Gartner’s Magic Quadrant five years in a row. Tricentis has more than 2,100 customers, including the largest brands in the world, such as McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Dolby, and Vodafone. To learn more, visit https://www.tricentis.com or follow us on LinkedIn, Twitter, and Facebook.