Leading home improvement retailer
Optimizing performance: How Tricentis NeoLoad helped a home improvement retailer cut costs by 70%
faster test design
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cost savings
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reduction in release test cycle time
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Company overview
The client is a prominent American multinational home improvement retail corporation specializing in tools, construction products, appliances, and services, including fuel and transportation rentals. With over 2,000 stores worldwide, the company caters to diverse geographic locations and serves millions of customers annually.
Industry: Retail- Organization size: 470,000+
- Location: Global
- Products:
Challenges
As the client aimed to transition from a monolithic architecture to a microservices model with omnichannel capabilities by which they will be able to cater to wide consumer base with large volume of products.
- System scalability and performance: Bad user interface experience and that prompted to build a highly available and durable system that would provide a seamless user interface experience, particularly during peak traffic periods.
- Holiday season readiness: Users could not access website as it came down crashing during past holidays because of sudden traffic spikes, and the holiday season is critical for retail businesses, necessitating a platform capable of handling significant traffic spikes. LTIMindtree was tasked with ensuring the system could accommodate increased demand while validating various API services, including account management, order processing, cart functions, payment, search, and navigation.
- Performance defects: Numerous performance issues in the production environment led to complaints from users regarding slow page load times. Traffic surges resulted in server crashes, directly impacting revenue
Testimonials
What customers are saying
“Customer experience and performance are our absolute top priority. While we utilize multiple tools for monitoring and analysis, it’s Tricentis NeoLoad that drives most of our performance issue resolution. Tricentis NeoLoad is a foundational element in our strategy, enabling us to consistently deliver a fast and reliable experience for our customers across all critical applications and our website.” — Customer quote
“Tricentis NeoLoad is mission-critical for our production readiness, especially while preparing for major holiday sales. By executing realistic, high-volume load tests, we gain immense, actionable insights that unearth performance bottlenecks before the actual event. This proactive approach is directly responsible for helping us avoid costly production incidents, ensuring system stability, and maximizing revenue during our busiest weeks.” — Customer quote
“We leverage the full power of Tricentis NeoLoad across our testing lifecycle—from integrating its APIs for automated testing in lower environments to conducting full-scale production load tests. Furthermore, Tricentis NeoLoad’s real-browser capabilities give us crucial visibility into the frontend performance of all our critical user flows. This comprehensive approach is key to focusing on and delivering peak customer performance.” — Customer quote
