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Gartner Research: Coronavirus (COVID-19) outbreak — short- and long-term actions for CIOs

The coronavirus (COVID-19) pandemic has altered nearly every aspect of business operations. CIOs must develop actions strategies to ensure continuity of operations, improve efficiency, and adapt products to changing customer demand. According Gartner, “Organizations that resist embracing digital products or channels risk being disrupted.” 

We believe this report will offer insight into the strategic shifts you can make to improve operational efficiency, adapt existing products to changing market needs, and sustain your business in the long term.  

By reading this report, we believe you will gain a greater understanding of: 

  • The impact of COVID-19 on business operations and customer demand 
  • The short term actions you can take to weather shortages in talent and skills, such as leveraging automation and AI-enabled capabilities 
  • The digital product strategies that can help you offer richer customer experiences, create new revenue streams and become more resilient to demand fluctuations 

Gartner, Coronavirus (COVID-19) Outbreak: Short- and Long-Term Actions for CIOs,” Sandy Shen, Owen Chen, Julian Sun, Lily Mok, Arnold Gao, Deacon D.K Wan., March 4, 2020 

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