When it comes to successful digital transformation, processes, tools, and strategic direction are all key components. For Johann Gaggero, Head of Omnichannel QA, however, the most important piece of the puzzle is people. In this interview, he shares how he increases quality and innovation while putting people at the center of everything he does.
Chauntel Greaves, Customer Marketing Manager, Tricentis
Johann Gaggero, Head of Omnichannel QA, LVMH PCIS