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Tricentis AI Solutions
See these FAQs to learn about how Tricentis AI solutions use generative AI and handle customer data responsibly.
FAQs
Does Tricentis have any compliance documents for its AI Solutions?
−Tricentis passes an annual ISO 42001 (AI) audit as part of Tricentis’s broader Governance, Risk and Compliance program. ISO/IEC 42001 international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS) within the organization. It provides a framework for the responsible development and use of AI systems, emphasizing ethical principles like fairness, non-discrimination, and respect for privacy. You can find all Tricentis privacy and security certifications at security.tricentis.com.
Does Tricentis use a third party's LLM, or does it provide its own?
+Most Tricentis AI solutions leverage industry leading LLMs from OpenAI, and Anthropic. Tricentis’s Vision AI product uses a proprietary neural network AI model that allows it to detect changes in software UI.
How are Tricentis AI solutions used? Will my customers ever interact with the Tricentis AI Solution?
+Tricentis AI Solutions are used in to test your software in testing environments. Only your internal testing team uses Tricentis AI solutions. None of your customers are exposed to any Tricentis software.
Are the Tricentis AI Solutions considered a “High Risk Use”?
+No, and Tricentis prohibits the use of any Tricentis AI Solutions in a “high risk” deployment which are disclosed in Annex III of the EU AI Act. Please see https://artificialintelligenceact.eu/high-level-summary/.
Are the Tricentis AI Solutions a General Purpose AI as defined by the EU AI Act, or a Foundation Model as defined by the NIST RMF?
+No. The Tricentis AI Solutions that leverage LLMs use General Purpose AI/Foundation Models. However, these models are restricted to a single task, and they no longer function as General Purpose/Foundation Model. Vision AI is not a General Purpose AI as defined by the EU AI Act or a Foundation Model as defined by the NIST RMF.
Can Tricentis or any third-party AI provider use my inputs or outputs?
+Customer inputs and output content:
Are NOT available to other customers
Are NOT used to improve third party models, third party products or services
Customers can opt out of sharing anonymized inputs and output content for Tricentis product improvement.
Do I own the IP outputs from the Tricentis AI Solutions?
+Our AI Solutions (except Vision AI) may describe the use and functionality of our products and generate output for our customers. Descriptions of the function and use of our products will be Tricentis’s background IP. Tricentis will make no claim of IP ownership to the output by the Tricentis AI Solutions beyond any Tricentis background IP.
What terms apply to use of Tricentis AI Solutions?
+Use of Tricentis AI Solutions is subject to the Tricentis General Terms of Use and the Tricentis AI Solutions Product-Specific Terms. Tricentis AI Solutions also may incorporate technology from third party providers that requires Tricentis to pass through additional terms to our customers. These third-party policies are available here.
Does the Tricentis Data Processing Addendum apply to Tricentis AI Solutions?
+Yes. Our Data Processing Addendum applies to all Tricentis products and services, including Tricentis AI Solutions. Tricentis is committed to processing and transferring your data in accordance with global data protection laws.
How will using Tricentis AI Solutions impact compliance with data protection laws such as GDPR?
+Tricentis is committed to helping our customers stay compliant with GDPR and EU country-level data privacy requirements, as well as other global data privacy laws. For our products with regionalized cloud services, Customer administrators will have the opportunity to select geographic region – European Union, United States or Australia – when setting up Tricentis AI Solutions.
More information about Tricentis AI Solutions subprocessors may be found at https://www.tricentis.com/legal-information/subprocessors.
