Trust
Tricentis AI Solutions
See these FAQs to learn about how Tricentis AI solutions use generative AI and handle customer data responsibly.
FAQs
Does Tricentis have any compliance documents for its AI Solutions?
−Tricentis is proud to have passed its recent ISO 42001 audit. ISO/IEC 42001 international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS) within the organization. It provides a framework for the responsible development and use of AI systems, emphasizing ethical principles like fairness, non-discrimination, and respect for privacy. You can find all Tricentis privacy and security certifications at security.tricentis.com.
Does Tricentis use a third party's LLM, or does it provide its own?
+Most Tricentis AI solutions leverage industry leading LLMs from OpenAI, and Anthropic. Tricentis’s Vision AI product uses a proprietary neural network AI model that allows it to detect changes in software UI.
How are Tricentis AI solutions used?
+Tricentis AI Solutions are used in test environments with Tricentis testing software using test data. Tricentis AI Solutions should not be used in production environments and are not exposed to production data. Any results are subject to human review and are not independently acted upon.
Are the Tricentis AI Solutions considered a “High Risk Use”?
+No, and Tricentis prohibits the use of any Tricentis AI Solutions in a “high risk” deployment which are disclosed in Annex III of the EU AI Act. Please see https://artificialintelligenceact.eu/high-level-summary/.
Are the Tricentis AI Solutions a General Purpose AI as defined by the EU AI Act, or a Foundation Model as defined by the NIST RMF?
+No. The Tricentis AI Solutions that leverage LLMs use General Purpose AI/Foundation Models. However, these models are restricted to a single task, and they no longer function as General Purpose/Foundation Model. Vision AI is not a General Purpose AI as defined by the EU AI Act or a Foundation Model as defined by the NIST RMF.
Who uses Tricentis AI Solutions? Will my customers ever interact with the Tricentis AI solution?
+Only your internal testing team uses Tricentis AI solutions. None of your customers are exposed to any Tricentis software.
Can Tricentis or any third-party AI provider use my inputs or outputs?
+Customer prompts/requests (inputs) and completions (outputs):
Are NOT available to other customers
Are NOT available to third party AI providers
Are NOT used to improve third party models
Are NOT used to train, retain, or improve third party foundation models
Are NOT used to improve any or 3rd party products or services
Tricentis uses customer feedback to improve Tricentis AI solutions. Tricentis does not “train” any Generative AI model with these inputs and outputs but does use anonymized inputs and outputs as test data sets to test service improvements.
Do I own the IP outputs from the Tricentis AI Solutions?
+Our AI Solutions (except Vision AI) may describe the use and functionality of our products and generate output for our customers. Descriptions of the function and use of our products will be Tricentis’s background IP. Tricentis will make no claim of IP ownership to the output by the Tricentis Copilot beyond any Tricentis background IP.
What terms apply to use of Tricentis Copilot solutions?
+Use of Tricentis AI Solutions is subject to the Tricentis General Terms of Use and the Tricentis AI Solutions Product-Specific Terms. Tricentis Copilot solutions also may incorporate technology from third party providers that requires Tricentis to pass through additional terms to our customers. These third-party policies are available here.
Does the Tricentis Data Processing Addendum apply to Tricentis Copilot solutions?
+Yes. Our Data Processing Addendum applies to all Tricentis products and services, including Tricentis Copilot solutions. Tricentis is committed to processing and transferring your data in accordance with global data protection laws.
How will using Tricentis Copilot solutions impact compliance with data laws such as GDPR?
+Tricentis is committed to helping our customers stay compliant with GDPR and EU country-level data privacy requirements, as well as other global data privacy laws. For our products with regionalized cloud services, Customer administrators will have the opportunity to select geographic region – European Union, United States or Australia – when setting up Tricentis Copilot solutions.
Annex
