DocMorris
DocMorris’ Quality Assurance contributes to the ‘health-in-one-click’ mission with ‘testing-in-one-click’
improvement in test execution time
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test cases managed in qTest
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Company overview
DocMorris, one of Europe’s largest online pharmacies, operates in Germany, the Netherlands, Spain, France, and Switzerland, serving over 10 million customers with prescription medicines, over-the-counter products, and personal care items. Committed to its ‘health-in-one-click’ promise, the company ensures high quality and compliance through advanced quality assurance processes, including test automation and test management, to maintain efficiency and reliability across its various brands.
- Industry: Health and life sciences
- Organization size: 2,200
- Location: Switzerland
- Products:
Complex business processes
“We translate the ‘health-in-one-click’ into our own goal of ‘testing-in-one-click’,” says Willem-Jan van der Meer, Head of IT Test Management and Quality Assurance. His team is responsible for quality assurance of the delivery back end, stretching from order generation through to shipment of the orders to the customer. The main focus is on the SAP back end, covering business processes such as order validation by pharmacists, purchasing and all logistics processes. DocMorris uses the ERP, CRM and EWM modules of SAP, and SAP middleware, together with custom-built applications.
Many of these business processes come with handovers from one internal team to another and require complex validations that need to be covered by the QA team. Think of the different payment methods, different ways of delivering orders to customers through multiple parcel companies and, above all, the pharmaceutical checks that pharmacists need to perform. Before an order is picked, they need to validate whether there is a valid prescription, if the medication is prescribed in the right doses, if different drugs prescribed together do not cause harmful side effects, etc. The order process stops until these checks have been performed.
“All these variables require testing so, given the high rate of changes in software, manual testing needs to be speeded up,” said van der Meer. Not only would manual testing take too much time, but it could also lead to manual mistakes being made. “Test automation helps us eliminate manual activities and speed up the process. We use automation specifically for repetitive tasks in functional testing and regression testing.”
