faster test planning
increased efficiency for QA reporting
increased effective resource utilization
Health Support Queensland (HSQ) — a division of Queensland Health — provides a wide range of diagnostic, scientific, clinical support, and payroll services to enable the delivery of frontline healthcare. They have developed a sophisticated application landscape, including both modern and legacy applications, to fulfill this mission with the high degree of accuracy and flexibility expected for today’s healthcare field.
With these clinical and business systems, unexpected application behavior could have significant consequences. That’s why HSQ’s dedicated Testing Service is committed to thoroughly testing their ~450 applications as they evolve and as their underlying platforms are updated. Recognising that a new path forward would be required to maintain this high standard as both update frequency and system complexity increased, senior QA management started exploring strategies to streamline their mission-critical testing process.
Tricentis qTest dramatically increases testing speed and efficiency while providing full traceability from requirements to test case planning, test case execution, and defects. Dashboards provide stakeholders and team members with real-time insight into quality metrics, enabling them to identify emerging issues, track trends, and continuously optimize the quality process. Manual test planning and execution are significantly streamlined (from 120 minutes per test to 20 minutes per test) using features such as templates, quick run, bulk status updates, etc. Moreover, quality feedback is reported much faster thanks to HSQ’s expert use of built-in reports, automated emails, KPI tracking, and requirements traceability.
With test management streamlined, they began rolling out test automation (using Tricentis Tosca) to further increase the speed, precision, scope, and efficiency of testing. So far, they have increased testing efficiency by 70% while maintaining their long-standing commitment to exceptional quality.
Chris Va’a, Manager Testing Services