Ensuring your success
At Tricentis, we know that we are not successful if your team is not successful. That’s why we have an entire Customer Experience organization dedicated to ensuring, accelerating, and scaling your success with Tricentis at every step of your journey. Explore how we do it below.
Harnessing an entire ecosystem
Imagine an entire community of more than 100,000 certified Tricentis experts reviewing, testing, analyzing, and offering invaluable feedback. Tricentis’ ecosystem provides limitless knowledge and collaboration. Success stories through our peer-to-peer networks allow customers to learn from each other. User groups testing the same application share their findings, all to create an unlimited pool of information that expedites your success.
Leading, end-to-end professional services that leverage Tricentis’ proven methodologies and KPI frameworks to enable, accelerate, and scale your team’s success with Tricentis at every stage of your automation journey.
From initial onboarding to ongoing advocacy and enablement, our Customer Success Management team provides day-to-day account support and strategic guidance to ensure your team is getting the most value out of the platform.
Award-winning, 24/7 product help from our team of certified, experienced Customer Support specialists. With extensive self-help and live support offered in both English and German, your team gets answers, fast.
Education & Training
Comprehensive, world-class training and certification programs—offered online and on-site through the Tricentis Academy—that help your team master fundamentals and use Tricentis more effectively.
Extensive enablement and certification services to ensure our global network of Tricentis partners remain experts on the latest platform capabilities, approaches and best practices, and automation trends.
Connect with others and share your experience, join forums, find and attend local events, and learn from and with other Tricentis practitioners.
Explore how our customers are delivering significant business value and achieving their automation goals with the Tricentis platform and services.
“Tricentis is not just a vendor. Tricentis and Dell ISG forged a strong partnership from the first day we started working together. They understand our strategy; they’re helping us build an ecosystem. At the end of the day, they support us just like an extension of the Dell team.”Adam Arakelian, Director of Software Engineering, Dell ISG