Your Tricentis Customer Experience

Ensuring your success

At Tricentis, we know that we are not successful if your team is not successful. That’s why we have an entire Customer Experience organization dedicated to ensuring, accelerating, and scaling your success with Tricentis at every step of your journey. Explore how we do it below.

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Business Value Roadmap

Charting the course

At the onset of every project, we work closely with clients to chart a customized Business Value Roadmap to define your strategy and identify technology needs. We also define your business goals and ROI targets to paint a clear picture of your ultimate destination and desired outcomes.

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Enablement and guidance

Navigating transformation

Our Enablement and Guidance Team has more than 20 years of proven experience in test automation and continuous testing. As dedicated experts with cross-industry expertise, we understand big-picture strategy while delivering code-level familiarity.

CONSULTING ACADEMY PARTNER ENABLEMENT

Track and Review

Rubber, meet road

We accelerate the adoption of your transformation plan with a step-by-step process to track, prioritize and continually re-assess and re-adjust your teams. We provide complete end-to-end visibility of your progress, with regular check-ins, as we innovate, promote, scale, and optimize your plan. And we do it until it’s right.

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24 x 7 Support

We’ve got you covered

Our award-winning 24×7 support is far more than just troubleshooting. From check-in calls to our video training center, monthly training webinars, support tickets, support site, access to the latest releases, and real-time feedback, our superior customer support is here for you every step of the way.

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Transformation refinement

Harnessing an entire ecosystem

Imagine an entire community of more than 100,000 certified Tricentis experts reviewing, testing, analyzing, and offering invaluable feedback. Tricentis’ Ecosystem provides limitless knowledge and collaboration. Success stories through our peer-to-peer networks allow customers to learn from each other. User Groups testing the same application share their findings, all to create an unlimited pool of information that expedites your success.

Input from customers

Listening and learning

We listen closely to your needs. It’s a simple concept that yields significant results. We understand that we’re only as successful as our customers, so we make sure to provide ideas and insights to help you succeed in the testing world.

Outcome Success

Continuing to forge your path

Start by defining the expected outcome and work backwards to identify your steps to success.

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Customer Experience Areas

Transformation Strategy

A proven framework and value tools for successful, enterprise-wide transformation projects. We work with you to define strategy, create the implementation roadmap, and calculate clear project outcomes and KPIs.

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Consulting Services

Leading, end-to-end professional services that leverage Tricentis’ proven methodologies and KPI frameworks to enable, accelerate, and scale your team’s success with Tricentis at every stage of your automation journey.

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Customer Success

From initial onboarding to ongoing advocacy and enablement, our Customer Success Management team provides day-to-day account support and strategic guidance to ensure your team is getting the most value out of the platform.

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Education & Training

Comprehensive, world-class training and certification programs—offered online and on-site through the Tricentis Academy—that help your team master fundamentals and use Tricentis more effectively.

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Customer Support

Award-winning, 24/7 product help from our team of certified, experienced Customer Support specialists. With extensive self-help and live support offered in both English and German, your team gets answers, fast.

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Partner Enablement

Extensive enablement and certification services to ensure our global network of Tricentis partners remain experts on the latest platform capabilities, approaches and best practices, and automation trends.

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User Community

Join our global Tricentis Community to connect with others with similar expertise, join forums, find and attend local events, and ask and answer questions with other Tricentis practitioners.

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Success Stories

Explore how our customers are delivering significant business value and achieving their automation goals with the Tricentis platform and services.

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A Proven Framework for Enterprise Success

Tricentis is a proud platinum partner of The ACT Framework—a proven model for continuous testing transformation and success for the enterprise.

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“We have made huge strides in test automation over the last year…. This brought significant improvements in speed to market and confidence in the quality of our deliverables.”

Raj Kanuparthi, Head of Enterprise Quality Assurance Team – Vantiv (Worldpay)

Get in Touch

Request a follow-up from our team using the form below. We’ll reach out to learn more about your needs and discuss how our Customer Experience team can best help you reach your goals.