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Your Tricentis Customer Experience

Ensuring Your Success

At Tricentis, we know that we are not successful if your team is not successful. That’s why we have an entire Customer Experience organization dedicated to ensuring, accelerating, and scaling your success with Tricentis.

Explore how our team supports yours at every step of your customer journey below. 

 

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2X RISK COVERAGE

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96% CUSTOMER SATISFACTION

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30-40% COST REDUCTION

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10X PERFORMANCE

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9X GREATER AUTOMATION

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2-3X RELEASE SPEED



Customer Experience Areas

Transformation Strategy

A proven framework and value tools for successful, enterprise-wide transformation projects. We work with you to define strategy, create the implementation roadmap, and calculate clear project outcomes and KPIs.

 

Consulting Services

Leading, end-to-end professional services that leverage Tricentis’ proven methodologies and KPI frameworks to enable, accelerate, and scale your team’s success with Tricentis at every stage of your automation journey.

 

Customer Advocacy

From initial onboarding to ongoing advocacy and enablement, our Customer Success Management team provides day-to-day account support and strategic guidance to ensure your team is getting the most value out of the platform. 

 

Training

Education & Training

Comprehensive, world-class training and certification programs—offered online and on-site through the Tricentis Academy—that help your team master fundamentals and use Tricentis more effectively.

 

Customer Support

Award-winning, 24/7 product help from our team of certified, experienced Customer Support specialists. With extensive self-help  and live support offered in both English and German, your team gets answers, fast.

 

Partner Enablement

Extensive enablement and certification services to ensure our global network of Tricentis partners remain experts on the latest platform capabilities, approaches and best practices, and automation trends. 

 

User Community

Join our global Tricentis User Community to connect with others who share similar expertise, join forums, find and attend local events, and ask and answer questions with other Tricentis practitioners.

Success Stories

Explore how our customers are delivering significant business value and achieving their automation goals with the Tricentis platform and services.

Raj Kanuparthi

“We have made huge strides in test automation over the last year…. This brought significant improvements in speed to market and confidence in the quality of our deliverables.”


Raj KanuparthiHead of Enterprise Quality Assurance Team – Vantiv (Worldpay)

Get in Touch

Request a follow-up from our team using the form below. We’ll reach out to learn more about your needs and discuss how our Customer Experience can best help you reach your goals.