Government agencies at all levels have made improving customer experience (CX) a top priority – particularly concerning online services – which have become the public’s primary means of interacting with government organizations. Those interactions’ quality not only affects service delivery but also greatly impacts how people view government. In an evolving, complex, and fast-moving hybrid cloud environment, agencies can improve these applications, their usability, and the quality of every citizen’s digital interaction with them by implementing automated software testing.

Read this report created in partnership with GovLoop to learn:

• Challenges agencies may face as they begin to improve their CX
• How automated software testing can help agencies improve customer experience and increase application quality
• Best practices and tips for implementing test automation in your agency
• Real world use cases for how testing can benefit government agencies