The 10 most common web app performance problems

Performance testing

Learn more about continuous performance testing and how to deliver performance at scale.


Tricentis Staff

Various contributors

Date: Jul. 23, 2020

It’s inevitable that web application problems are going to happen. Here at Tricentis NeoLoad, our business is based on helping you prevent problems through website monitoring and testing. But problems can come from anywhere, and sometimes you just need to know where to look. So we decided to put together a short guide on some of the most common performance issues you’ll encounter.

Now, it’s important to remember that the best way to address performance problems is to find and eliminate them before they affect users in the first place. One of the best tools you can have in your pocket is a good maintenance program. Develop a strategy for downtime and create redundancy and scaling plans. Think about what kind of user load you’ll need to handle over the next month, as well as the next year. And, of course, test load regularly and monitor production performance continually.

However, no matter how careful and diligent you are, things are going to happen. So here are some of the common causes of web app performance problems and what you may be able to do to address them.

Problem 1: Poorly written code

Poorly written code can lead to a host of web application issues, including inefficient algorithms, memory leaks, and application deadlocks. Old versions of software or integrated legacy systems can also drag performance down. Make sure your teams are using all the tools at their disposal – from automated tools like profilers to best programming practices like code reviews.

Problem 2: Unoptimized databases

An optimized database allows for the highest levels of security and performance, while an unoptimized database can destroy a production application. Missing indexes slow down the performance of SQL queries, which can drag down an entire site. Be sure to use scripts and file statistics to check for any inefficient queries.

Problem 3: Unmanaged growth of data

Data systems tend to degrade over time. Developing a plan to manage and monitor data as it grows is indispensable to your web performance success. The first step is deciding who is accountable for data growth in your business. From there, your team will need to research and determine the appropriate storage for your data needs. Look at all your options, from databases to caches to more sophisticated layered storage solutions.

Problem 4: Traffic spikes

We generally think of increased traffic as a good thing. However, anyone who has experienced major traffic spikes after a marketing promotion or viral video knows what can happen when you aren’t properly prepared for them. Planning ahead is key, and set up an early warning system through simulated user monitoring systems. That way, you’ll see when traffic is impacting transactions before your users have a bad experience.

Problem 5: Poor load distribution

Poor load distribution can cause slow response times by incorrectly assigning new site visitors to bogged-down servers instead of others with cycles to spare. If too many people are on the same server, they’re going to experience problems, even if the overall system is well under capacity. It is imperative to test with a product like NeoLoad as it will help you find any infrastructural weaknesses at hand.

Problem 6: Default configurations

Systems must be properly tuned. While default configurations make it easy to get new components up and running, they’re not always appropriate for your web applications in a live production environment. Every setting should be checked: review thread counts, allocated memory, and permissions. Confirm that all configuration parameters suit the demands placed on your web application — and aren’t the way they are just out of convenience.

Problem 7: DNS, firewall, and network connectivity

DNS queries make up the majority of web traffic. That’s why a DNS issue can cause so much trouble, preventing visitors from accessing your site and resulting in errors, 404s, and incorrect pathways. Likewise, network connectivity and firewall efficiency are crucial for access and productivity. Use DNS monitoring safeguards to pinpoint problems at hand. Also, revise switches, check VLAN tags, and distribute tasks between servers. These are just a few ways to troubleshoot these types of performance issues.

Problem 8: Troublesome third-party services

If you rely on third-party services, you know that some slowdowns are out of your control. Who hasn’t experienced a stalled page, waiting to load an ad from someone else’s ad server? If your users are experiencing problems, it’s essential to determine if the problem is on your side or due to the third-party service. If you decide to continue using the third-party service, look at making some design changes to protect your site from at least some of the effects of a third-party service issue. Finally, make sure your company and the off-service provider are clear on performance guarantees.

Problem 9: Shared resources and virtual machines

Just about every web application today relies on virtual machines for everything from scalability to management to system recovery. However, sometimes the way these virtual systems are organized – hundreds of VMs on a single physical server – can result in problems where one bogged-down system affects all the others. After all, contention is bound to happen. Monitor systems closely so that if one VM is causing problems, you can deal with the side effects quickly.

Problem 10: The domino effect

Finally, make sure you realize that a failure in one location may affect other spots in ways you wouldn’t necessarily think of. Problems compound upon themselves, making it hard to determine what is really going on. You’ve got to train your team to find root causes, backtracing through problems to find the real culprit. You may even want to think about mimicking Netflix’s Chaos Monkey strategy, which introduces abnormal errors into the network to push the boundaries of resiliency and recovery.

Proactively solve performance issues

Now that you have an overview of the most common performance problems, it’s easy to see why we need to test load performance at higher user levels beforehand. Check out the Practical introduction to performance testing article for tips on how to get started. Finally, use simulated user scripts, which navigate and perform transactions to give you better data about where the site falls short.

Performance testing

Learn more about continuous performance testing and how to deliver performance at scale.


Tricentis Staff

Various contributors

Date: Jul. 23, 2020

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