Most people purchase Software as a Service (SaaS) applications with the same expectations as purchasing a new car.Just like the new car, the application should be sleek, shiny, and clean, and drive effortlessly off the lot. When we buy SaaS isn’t it true that we are purchasing a product that is fully tested and ready to use? In many cases yes – just as no one expects their new car to spontaneously combust the moment the tires hit the street. SaaS is no longer a standalone concept however: it is part of a much broader ecosystem of software and its success hinges on its ability to integrate into your preexisting software environment.
It’s a problem worth solving however. SaaS products have been revolutionizing the way that businesses and enterprises approach their critical software functions. No longer is a custom built program required to create, for example, a robust enterprise resource program to manage all of your internal workings. A comparatively inexpensive packaged software program can accomplish the same goal, be implemented in half the time, and allow for maintaining the flexibility to customize the software to your needs.
The phenomenon is so powerful in fact, that data suggests that if you are not using SaaS currently, then you will be very soon at least on a departmental level. At the large enterprise level, customers are increasingly dealing with 5, 6, even 7 different SaaS ecosystems.
As these software ecosystems grow increasingly complex, the challenges that loom over a SaaS implementation become abundantly clear: How do you integrate the SaaS program into your software environment? How can the program be customized to fit your specific enterprise needs? How do you properly maintain the program to keep it usable? Finally, what are the software testing needs?
When it comes to their mission critical software, companies approach the testing of custom built software programs and pre-packaged software (SaaS) very differently. Tricentis’ experience has shown that businesses are, on average, only willing to spend 20-30% of their development budget on testing of custom built software programs. Considering all of the complexities that must be accounted for in the testing of custom software, this percentage is not always going to deliver comprehensive testing with a high risk coverage. When it comes to SaaS however, the overriding expectation is that significantly more effort will be directed towards testing and customizations than development or the creation of specifications.
There are several elements on your SaaS that require testing within your enterprise’s software environment:
- The impact of SaaS upgrades on your critical business processes
- The functionality of customizations and integrations made within the SaaS
- The integration of various interfaces and programs within your software environment to the SaaS
- The functionality of the SaaS with your required mobile devices
- The migration of your database or existing program into the SaaS and correct implementation of the data.
In Tricentis’ webinar “Strategies for Testing SaaS Applications”, Tricentis’ Founder and Chief Product Officer Wolfgang Platz teamed up with Bill Martorelli, a Principal Analyst at Forrester Research to share their experiences and best practices for testing SaaS applications within your software environment.
Want to know more?
Watch our Strategies for Testing SaaS Applications webinar!