Software failures

The Summer the Airlines Broke

This travel season has had no shortage of bugs.

In the past three months alone, so many “All Flights Grounded” articles have flashed across my screen that I started wondering if I was in a bizarre version of the movie Ground Hog Day.

But no, unfortunately these stories have not been one isolated incident reported to death, it is simply a season of unprecedented airline software failures. These travel glitches have also extended beyond grounded flights. Beyond the spate of grounded fleets there is AirCanada, facing a lawsuit for failing to honor low-priced tickets sold during a website glitch.

Forbes postulated in a recent article that the bugs we have seen become the norm this travel season should be expected to continue. Obviously, this is unacceptable. These types of glitches do more than hurt a company financially – they damage brand reputation, and ruin the travel plans of hundreds of thousands of travelers. Canceled and rerouted flights are more than an inconvenience for many travelers. For some it is a botched vacation, while for others it is a missed interview, wedding, or funeral.

Part of the issue, according to Forbes, is that many of the established airlines are in desperate need of a major software upgrade. “Legacy airlines” were designed to operate on “legacy systems” – systems that are now so outdated that their capability to handle the demands of modern life and technology are rapidly failing.

This type of story has become a broken record in the Government and Public Service sectors, where, unfortunately, we have rather come to expect it. It’s Government, we think, of course it breaks. No one likes the fact that a visit to the Department of Motor Vehicles takes half a day, but no one expects anything better.  

The Forbes article quotes an airline industry consultant saying that the airline computer glitch marathon has been “purely coincidence and possibly coincidental”. When it comes to controlling objects as powerful, trusted, and potentially lethal as airplanes however, there is no room for coincidence. Coincidence shouldn’t be allowed make you fall from the sky in a tin can or miss your sister’s wedding – especially when it can be avoided.

It is for that reason we have partnered with TRAX, the leading Maintenance, Repair, and Operations ERP application used by airlines across the world. Tricentis and Trax have worked together to create a vast library of pre-built test cases based on the Tricentis Tosca Testsuite.

TRAX provides these libraries at no charge, saving customers significant QA time, effort, and money during both implementation and maintenance of the TRAX application.

Coincidence or not, these sorts of software glitches filling the news and ruining your vacations can be avoided. It is the reason Tricentis exists.

Learn more about Tosca Testsuite for TRAX here.