A major American hospital group relies on Cerner applications to drive efficient operations and continuously optimize patient care. However, their manual testing approach could not keep pace with Cerner’s rapid release schedule. The constant testing of updates was disruptive, and each test cycle was painful without tools providing insight into what changed and what to focus on.
They knew that Cerner tested each new release. However, Cerner does not disclose exactly what was tested, and with what rigor. Moreover, each Cerner customer needs to perform their own testing to understand how Cerner’s updates impact the highly-customized workflows that hospitals build upon Cerner’s prepackaged functionality.
Even beyond testing Cerner updates, the organization’s manual test tracking and execution process was not meeting their expectations from a reporting, status, coverage, and release traceability standpoint. It was clear that addressing these issues required test automation embedded within a more robust, mature, and streamlined testing practice—as well as a better way to organize test cases and results.