Worldpay, global leader in financial services technology, invested millions of dollars building applications to help business leaders better understand and leverage the massive amount of data the company was processing. However, the initial adoption rates for these applications fell short of expectations. Word got out that the resulting reports weren’t entirely accurate, and this understandably curbed adoption.
The organization’s QA leaders were given the challenge of “fixing this problem” by transforming the end-to-end data testing process—just as they had recently transformed the organization’s end-to-end application testing process. Based on that experience, they recognized that they not only needed to introduce new technology for test automation, but also transform people and processes to ensure that the new approach was well-adopted, scalable, and sustainable.