automation of MVP tier 1 processes
Melbourne’s La Trobe University prides itself on fostering “all kinds of clever.” That’s a key reason they’re in the top 1% of global universities, and 4th globally in terms of research impact. Innovative research is at the core of their mission, so they built an innovative application to help researchers and administrators identify, win, and track research opportunities.
This first-of-its-kind system was built through a strategic partnership with IBM & Salesforce. It unifies 9 separate systems using Sales Cloud, Service Cloud, Community Cloud (now called Experience Cloud), and custom APEX code…all leveraging the Lightning platform. Though new, it has already tremendously simplified processes for researchers and admins (for example, enabling them to complete what used to be a 6-hour process in less than 15 minutes)..
However, the system itself is complex and evolving fast in a CI/CD model. Each change introduces risk, but delaying releases impedes progress. They knew their approach to testing the system had to be as innovative as the researchers they serve. Relying on manual testing was not an option!
After extensive research, La Trobe found a cutting-edge test automation solution to support their cutting-edge research: Tricentis Tosca. Before selecting a tool, they defined several core goals for automation:
Tricentis Tosca quickly proved that it could satisfy them all—and truly fast track test automation from the start. Using the solution’s risk-based approach, the team rapidly zeroed in on the high-value test cases to automate first. They then automated 100% of their MVP processes using Tosca’s AI-powered Salesforce Scan technology, which creates a complete automation model of a Salesforce org in less than a minute. With this foundation, creating an automated test takes no more time than creating a manual one.
Testing now occurs at the same pace of development, with automated regression testing embedded in their CI/CD process. Stewart summed up: “This enables us to innovate at speed…without putting the product at risk.”