Zappos.com’s purpose is simple: to live and deliver WOW.
Twenty years ago, they began as a small online retailer that only sold shoes. Today, they still sell shoes — as well as clothing, handbags, accessories, and more. That “more” is providing the very best customer service, customer experience, and company culture. They aim to inspire the world by showing it’s possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, and the community in a long-term, sustainable way.
Zppos.com hopes that in the future people won’t even realize they started selling shoes online. Instead, they’ll know Zappos as a service company that just happens to sell ________.
Since they practice agile development, there’s extra pressure on the QA team to effectively test crucial parts of the application. The Zappos testing team manually tracked QA for years. “It was a real challenge trying to manage so many test cases using a spreadsheet,” said Jesse Reynosa, Senior Quality Engineer. “It just wasn’t working.”
“I evaluated every test case management software available on the market,” says Reynosa. “I needed a tool that was easy to use because I didn’t want the team wasting time reading extensive user guides. If it was too complicated, I knew they wouldn’t use it.”
After an extensive evaluation, Jesse showed his team all the tools and qTest, which runs on AWS, was the clear winner. “A lot of the other tools were either too simple or too clunky,” said Reynosa. “qTest gave us all the key features we wanted and was easy to use.” Plus, we just imported our spreadsheets into qTest and we were good to go.
“We evaluated a lot of other testing platforms out there and found qTest to be the best and by far the most intuitive… we’ve improved efficiency by at least 50% since implementing qTest.”
Jesse Reynosa, Senior Quality Enginer
Reynosa likes the workflow in qTest: “It’s not complicated to go from point A to point B. You write your test cases and go right to execution.” He also relies heavily on qTest reporting. “Once a week we run integration tests,” he notes. “The reports help us understand if the health of the website is getting better or worse over time.”
Why They Love It
How They Use It