It can be tough for QA teams to secure a decent slice of the IT budget, where rapidly increasing expectations are often checked by flat or shrinking funding. But significant changes to software development practices, user demands, and failure risks require an updated approach to QA. Now, virtually every public sector organization is in the customer or constituent-facing software business — and delivering quality is critical to mission success and digital constituent services delivery.

Disruptions are driving new testing requirements, but teams can’t deliver continuous improvement to results, speed, and scale without corresponding changes to the testing infrastructure. People, process, or technology — something has to give. In a tight labor market, recruiting, training, and retaining an expanded team of people may be tough. Optimizing testing toolsand process offers an alternate path to mission success.