AGL is a leading provider of gas, electricity, and solar photovoltaic solutions to more than 3.6 million customer accounts across Australia. Recognizing that today’s customers expect faster and more personalized ways to interact with their utility providers, AGL invested $300 million in a Customer Experience Transformation (CXT) program. To support the program, AGL’s management launched an Idea to Production in 5 days initiative for AGL’s SAP delivery units. However, the teams responsible for these units quickly realized that achieving this goal would require them to accelerate their quarterly SAP IS-U and SAP CRM backend delivery cycles. One key hurdle to this acceleration was their lengthy regression test cycles. How could they move from idea to production in 5 days when their regression test cycle took more than a week?
To achieve the accelerated delivery cycles required to meet business demands, AGL had to eliminate common enterprise challenges around their testing processes. These challenges included:
AGL realized that a modernization of their SAP testing processes was a key component to a successful launch of their CXT program. After an extensive evaluation of test automation solutions, AGL selected Tricentis Tosca to automate their end-to-end regression test suite, provide an innovative test data management strategy, and integrate into their existing SAP delivery toolsets.
By implementing the following capabilities of Tricentis Tosca, AGL can now complete the regression testing around their SAP initiatives—which previously took more than a week—in only a single day.