Experian converts 9-week testing cycles to continuous testing by replacing UFT

Experian’s goal was to establish an automated regression test suite for their core applications (including automating tests for Oracle E-Business Suite, Salesforce, and many custom applications). Experian purchased OpenText UFT (formerly Micro Focus/HP) and hired a global system integrator to help them build an automated test suite with it. However, the initiative fell short. They accumulated 3500 UFT tests over 1.5 years, but the scripted tests constantly failed (reporting false positives and overlooking critical problems). Even though the initial test suite covered only a fraction of their requirements, test maintenance consumed a significant investment of time, money, and specialized resources. They not only needed more automation; they needed resilient automation that could be created by both their technical teams and business process experts.

“I have to be very honest. When I first heard about model-based test automation, I was skeptical. Then, the Tricentis team showed it to us… and they proved me wrong.”

Tatiana Salazar – ‎DevSecOps and QA & Automation CoE Manager at Experian

Experian’s QA leaders recognized that a fresh start was required to deliver the fast feedback that developers expected. They identified Tricentis Tosca’s scriptless model-based test automation approach as a solution to the challenges they faced with their previous test automation attempt, and decided to roll it out across the organization. The first step was replacing the UFT tests with model-based tests that could be created and extended by business experts as well as technical team members. In just 3 months, they analyzed the existing test suite, identified significant redundancy (as well as some critical test gaps), and implemented a new, more effective test suite in Tricentis Tosca. The business users and technical experts created a library of test automation assets that could be mixed and matched to cover their most critical business processes. From this foundation, they rapidly created 750 test cases that provide near-instant quality feedback on the risks associated with a given update.

Experian has successfully expanded this test automation approach across additional projects throughout the Americas, Europe, and Asia. As part of their commitment to continuous improvement, Experian’s quality leaders recently engaged with the Tricentis Customer Success team for a “Continuous Testing Maturity Assessment.” They learned how their testing processes stacked up to those of their peers, and identified the most impactful opportunities for improvement to focus on over the next 3-6 months.