Business Process Testing

What is Business Process Testing (BPT Testing)?

Business Process Testing (BPT testing) is the act of validating that end-to-end transactions through enterprise systems continue to work correctly as the underlying packaged applications (e.g., SAPSalesforce, etc.) evolve. It involves 1) designing test cases 2) automating test cases 3) executing test cases in realistic test environments, and 4) analyzing test results to determine what failed and what is the business impact of the failure.

What are the challenges of Business Process Testing?

Key Users Don’t Have Time to Test Extensively

Much of the SAP testing responsibility falls on key users, who are asked to validate transactions alongside all their other duties

Business Transactions are Increasingly Complex

At the same time, the complexity of what needs to be tested is increasing, with end-to-end business processes commonly extending beyond SAP and across different web UIsmobile interfacesAPIsbig data, and more.

Frequent Change Brings Significant Business Risk

Many enterprises use SAP and other packaged apps to manage their most critical core business processes. Most of these SAP customers are leveraging the extensive customization capabilities offered by the SAP system to make their installations fit their exact business needs. SAP, themselves, have been increasing their speed of development by continuously delivering SAP Upgrades, Service Packs and Enhancement Packages to customers on a more frequent basis.

Manual Testing is Time Consuming and Costly

In a typical SAP project, up to 30% of the overall budget is allocated towards testing. The vast majority of tests are conducted manually, requiring SAP business users to become heavily involved. Even companies that aspire to attain the highest software quality standards struggle to recruit SAP business users for comprehensive manual testing efforts.

Why is Business Process Testing important?

Packaged applications such as SAP, ServiceNow, and Salesforce drive today’s critical business processes, yet most testing falls upon business analysts—who are asked to manually validate transactions alongside all their other duties. Automated business process testing is required to detect and mitigate impacts to your core end-to-end business transactions.

Even a small update can bring critical business processes to a standstill. Without a fast and trusted way to detect change impacts, upgrading packaged apps or optimizing processes can expose the business to significant risks. In SAP environments, over 68% of companies rely on manual testing to verify changes in critical business processes. Manual testing is costly, time-consuming, and not thorough and accurate enough to guarantee that critical risks will be exposed.

Tricentis Tosca helps enterprises reduce risks while accelerating the pace of business process innovation.

What are the benefits of Business Process Testing?

  • Eliminate delays associated with testing
  • Reduce the “testing burden” on key users
  • Reduce production outages
  • Focus testing resources on the top business risks
  • Reduce testing costs