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Case Study

Apparel Company

How an Apparel Company Applied 8 Years of SAP Support Packs with Zero Defects
Apparel Company Case Study
Case Study

How to Apply an 8 Year Backlog of SAP Support Packs with Zero Defects

An apparel company used LiveCompare to ensure the safe go-live of an 8 year backlog of SAP support packs. 


Originally implemented in 2008, the customer’s SAP environment consists of 6 landscapes; ECC6, BW, SRM, XI, BOBJ and Enterprise Portal.  Each typically has SBX, DEV, QA and PRD systems, with a single path to production for each.

After numerous production incidents that could have been solved by specific notes had the correct support pack been implemented, the company realized it was time to catch up.

The Challenge: 8 years; 1M changes; 62K SAP notes

The challenge for this customer was that they hadn’t implemented any SAP support packs for over eight years. That meant over 62,000 SAP Notes and 1.1M objects to analyze, and this was for just the ECC component of SAP.

The magnitude of the changes meant certain risk across development, testing, training, and security. Before going live with the upgrades, the company needed to know the impact of all the changes on its:

  • Custom code
  • Testing effort
  • Employee training
  • Security (roles, profiles, and authorizations)

Performing this analysis by hand was just not feasible.

The Solution: Smart Impact Analysis from LIveCompare

With LiveCompare, the customer was able to analyze the impact of change and apply all support packs across their ECC, BW and SRM systems, with near zero defects.

The company staggered the support pack applications across three landscapes over a period of nine months, with testing of ECC being the longest cycle.  SRM was done first, in Q3-2016, followed by BW in Q1-2017, then ECC in Q2-2017.

Using LiveCompare, the customer ran a full comparison of all objects on the SPAU list prior to remediation, comparing the patched DEV system to PROD and PROD to QA to ensure there were no anomalies due to work in flight in the landscape. This ensured they had no surprises when we went live with a change in production.

And where in the past, the company had difficulty keeping security roles synchronized across clients, LiveCompare’s automated analysis provided a simple way to identify and clean up the differences in roles between clients.

“By using LiveCompare we applied 8 years of supports packs (62000 notes), 1.1M objects and have had essentially zero fallout.

Director of IT Applications and Systems

Now that the company is up-to-date on support packs, they continue to use LiveCompare to maintain their SAP environments.